SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hiking Light Weight (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hikinglightweight.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very glad. Fast shipment and goods compatible with this what written.
The order came quickly. I ordered it as a gift, the material is durable. The size sent the one that ordered.
The fabric is thin, good for the summer. After talking to the store I took size S since I like tight fitting. Size M would have worked well also. I'm 166 cm tall, waist is 64, hips are 93 or so. They come with a belt.
Super pants!!! i order the second. stylish design, very light, a little stretch. at the waist 75 and hips 95 size m excellent. Quick delivery i recommend everyone!!!
the store did send it very fast! the item is exactly like the photos and the description. I ordered size M cause it wanted it not to tight! It is also water repellent as I did try to splash water from the sink and even try to fill it around the legs and it could detain the water like a bucket without soaking the clothe wet. very impressive. I would say that if you look for a pair of hiking pants for the summer as these ones are really breathable , then for this price dont look any further! might buy more in different color later! thank you seller!! highly recommend you! :)
Exactly such trousers are perfect fit, very comfortable and nicely finished. Definitely will buy another pair in different color. Casual female I wear size XS
Great value! Arrived really fast. I’m 1.65 and 60kg and ordered A size M. Perfect fit!
I already have 3 pants and the size is perfect i'm normally 38 and sometimes 36 but with the size s of this pants suits me well.
Purchased a second pair as the first I really liked! Great pants Well packed, fast delivery. I recommend!